Privacy Policy

Domestic Contract Review collects information from customers so that it can provide a lawyer-led, fixed-fee review of HIA and Master Builders home building contract packs before signing.

This Privacy Policy explains what information we collect, why we collect it, how uploaded documents are handled, how workflow tools may be used, and how customers can contact us about privacy questions.

We may collect information provided through the website, intake form, payment process, document upload process, and later communications.

This may include:

• name
• email address
• phone number
• state or territory
• business name, ABN or ACN where provided
• details of the other party or parties
• contract category
• description of the contract pack and signing concerns
• issues the customer wants checked before signing
• dates, deadlines and urgency information
• uploaded documents
• contract documents, specifications, drawings, quotes, proposals, schedules, emails or related material
• payment status and transaction information
• support or administrative communications

We collect information to:

• receive and process intake forms
• organise the home building contract pack and issues raised by the customer
• allow an Australian solicitor to review the contract pack
• provide the fixed-fee owner review document and builder discussion document
• manage payments, refunds and receipts
• send customer confirmations and administrative emails
• manage matters through the Domestic Contract Review admin dashboard
• improve the service, workflows and customer experience
• comply with legal, professional, accounting and administrative obligations

Customers may upload documents for review. Uploaded documents may include contracts, special conditions, specifications, drawings, schedules, quotes, proposals, emails and other material the builder provided before signing.

Uploaded documents are used for the purpose of providing the Domestic Contract Review Fixed-Fee Review and related administrative processes.

Customers should only upload documents that are relevant to the matter and that they are authorised to provide.

Domestic Contract Review may use workflow tools to organise information and documents, identify dates, parties, chronology, issues, missing information and possible next steps.

The owner review document and builder discussion document are prepared and reviewed by an Australian solicitor.

Where external technology providers are used to support intake, document storage, payment, email, hosting or workflow tools, information may be processed through those providers for the purpose of delivering the service.

By using Domestic Contract Review, customers acknowledge that external technology providers may process uploaded material and related information for the limited purpose of intake, document organisation, storage, payment processing, email delivery, hosting, administrative workflow, and preparation of the lawyer-reviewed contract review.

Payments are processed through Stripe. Domestic Contract Review does not store full card numbers. Payment records, payment status, transaction references and refund information may be stored for accounting and matter-management purposes.

Domestic Contract Review may send emails to customers about payment confirmation, matter submission, clarification requests, report delivery, refund information, support issues and further fixed-fee options.

Internal notifications may be sent to admin@domesticcontractreview.com.au when a paid matter is submitted.

Domestic Contract Review uses reasonable technical and organisational measures to protect customer information and uploaded documents.

No online system is completely risk-free. Customers should avoid uploading unnecessary sensitive material and should ensure that documents uploaded are relevant to the review.

Domestic Contract Review takes reasonable steps to protect customer information, but customers should not upload irrelevant, unnecessary or excessive sensitive information. Customers remain responsible for ensuring they are authorised to provide any documents or personal information uploaded through the platform.

Customers may contact Domestic Contract Review to request access to, or correction of, personal information held by Domestic Contract Review.

Contact: support@domesticcontractreview.com.au

Domestic Contract Review may retain intake records, uploaded documents, payment information, reports and communications for legal, professional, accounting, quality control and administrative purposes.

A more detailed retention policy may be adopted as the service develops.

Domestic Contract Review may delete, archive or retain material in accordance with legal, professional, accounting, administrative, insurance, quality-control and dispute-management requirements.

Domestic Contract Review may use third-party providers for hosting, database storage, document storage, payment processing, email delivery, workflow tools, analytics and website operation.

Examples may include hosting, database, storage, payment and email providers.

For privacy or support questions, contact: support@domesticcontractreview.com.au

For payment, refund or accounting questions, contact: accounts@domesticcontractreview.com.au